Frequently Asked Questions
How will I find my driver at the Orlando International airport?
Your driver will meet and greet you in the designated pickup area of the airport, located at the bottom of the escalator level 2 next to the baggage claim area. Your driver will display a sign with your full name.
Will I know who my chauffeur is a day before my scheduled pickup?
Absolutely! Once your chauffeur is assigned, he/she will reconfirm the details of your ride a day before your scheduled pickup.
How do I find my driver when I arrived at Port Canaveral?
Chauffeurs are no longer allowed to park in front of the cruise terminal and wait for their passengers. You MUST have your mobile phone turned on once the ship docks at Port Canaveral. Your assigned chauffeur will call or text you an hour prior to your scheduled pickup. Please only summon your chauffeur to the terminal once your party is outside. The security personnel at Port Canaveral will not allow the drivers to lounge around in the loading zones. Once you contact your chauffeur, please provide your exact location and your chauffeur will arrive within minutes.
How far is from Orlando airport to Disney?
It usually takes approximately 30-45 minutes to reach your resort.
How far is from Orlando International to International Drive, Universal & SeaWorld resorts?
It usually takes approximately 25-30 minutes to reach your resort.
How far is from Orlando International to Kissimmee resorts?
It usually takes approximately 45-50 minutes to reach your resort.
How far is from Orlando International to Port Canaveral and Cocoa Beach?
It usually takes approximately 1.00-1.15 hours to reach your resort or cruise ship.
What forms of payments are accepted?
We accept Master card, Visa, Discover, AMEX, traveler’s checks and cash.
What is required to hold a reservation?
We require a valid credit to hold and secure all reservations.
When do I get charge for my transportations service?
All credit cards will be process 48 hours in advance with no exemption.
Do you accept cash payment?
Yes, we do! Payment will be due at the time of your first pick up. A receipt will be sent as proof of payment.
What is your cancellation policy?
Please be aware that if you do not cancel your reservation more than 48 hours in advance of your scheduled pick up time, you will be charged 100% of the total fare including multiple legs of the trip and including tolls, parking, gas charges and service charges. There is Absolutely no refunds allowed once services are completed.
Will I receive a confirmation number after I book my ride?
Yes, All confirmation emails are sent out within 24 hours of receipt, however most confirmations are emailed within the same day.
Can I book Online if my arrival is on the same day?
Yes, we do accept reservations within 4 hours of pick up time.
What areas do you serve?
We do offer transportation from airport, private jets, train station, residential, hotels and theme parks. We request a phone call to help you with your needs.
What happens if I leave my personal belongings inside the vehicle?
We can ship your belongings to you. Clients will be responsible for all shipping costs. Should you want us to deliver the items to your local hotel, we can do that once we have a vehicle heading your way at no charge. We will have to bill you the full fare if you need the items immediately and cannot wait.
Is the Gratuity included on the fare?
A gratuity fee is not included on the total fair of all reservations and 20% will be added with no exceptions.
Will I need to reconfirm my reservation?
No, once you receive your confirmations.you are all set.
Do I get charge if my flight its delay?
No, we monitor your flight’s arrival in real time. However if your flight arrives after 11pm local time there will be a small fee of $12.00 added to your fare.
What is your wait time policy?
We allow 15 minutes grace period for all pickups(airport arrivals are exempt). Wait time charges will apply after the expiration of the 15 minute grace period. The charges will be pro-rated and an appropriate hourly rate will be billed for the awaiting vehicle. Airport wait time charges will apply only If the client requests the chauffeur to wait for another flight or if luggage its lost and customer would like to wait for bags.
Do you offer free grocery stops?
Yes we do. The stops MUST be requested at the time of booking. We allow 15 minutes free of charge. This is a complimentary service and is NOT guaranteed! We may at our discretion refuse the stop due to scheduling issues or unforeseen circumstances. All flights which are delayed 30 minutes or longer or arrive early by 30 minutes or longer will NOT be offered this service. If you must make the stop then we suggest you ask for our guaranteed stop($25.00 fee). Once you pay for the guaranteed stop, We will make the stop for you regardless of your arrival time. The guaranteed stop can only be booked at the time of booking due to scheduling restraints.
Is smoking allowed inside vehicles?
No. All of our vehicles are smoke free. We do not allow our customers or chauffeurs to smoke inside our vehicles. This ban includes e-cigarettes as well.
Do you offer car seats or booster seats?
All child seats MUST be requested at the time of booking. We offer 1 booster seat in our sedans, 1 car seat & 1 booster seat in suv’s, vans, sprinters and limos. Rear facing car seat has a small fee of $10.00 per trip. You may bring your own child seats if you may wish. Chauffeurs will not install any child seats in the vehicles due to our insurance requirements.
How much do you charge if someone vomits inside the vehicle?
We have a minimum of $300.00 fee for any vomit inside of our vehicles. We have to remove the vehicle from service and we have to get it professionally cleaned in order to ensure safety for our clients.
Is there an early and late fee for pickups?
Yes, We charge $12.00 in addition to the normal fare for pickups between 11pm-6am local time.
Are your vehicles insured and permitted?
All vehicles are state inspected twice yearly for safety and have a 1 million dollar insurance policy. We also license all vehicles with the city of Orlando, Sanford, Port Canaveral and Orange County.
What are your driver's qualifications?
All drivers are required to have a Florida Department of Law Enforcement Background checks and our insurance carrier mandates a clean driving record. The average driver has over 5 years of driving experience in the Orlando area as professional chauffeur.
Where can I find More Information about Travel or How Ultimate Can Help Us?
If you would like to see more about what services we offer while also getting more details on vacation homes or vacations, please visit this link to Reunion Vacation Homes.
Ultimate Town Car invites you to experience a night on the town on Orlando’s premier party bus! We cater to all types of transportation requests for special private events with our party bus. We’re eager to help create an exciting and memorable experience for your next time out in Orlando.
All of our vehicles are regularly cleaned and maintained, and are driven by professional chauffeurs who have undergone extensive background checks.
Give us a call or reserve your ride today! We can answer any questions you may have, and we’ll make your trip as painless as possible. We’re here for you, and will do whatever it takes!